Our standard return policy allows you 30 days to return unopened products to receive a full refund. If products have been opened and you don’t LOVE them, please email us at hello@gutpersonal.com so we can find the best solution for you!

Please note that we do not refund shipping and we ask that you include your order number with your return so we can ensure you get your refund/credit as soon as possible!

We offer free shipping over $150! Otherwise it’s a flat rate of $7.90, unless you choose a faster service!

We can ship internationally! However, additional shipping/duty fees may apply.

Please refer to how How to Take page for more information.

Yes! You can connect with our Lead Dietitian, Jillian and book a Supplement Personalization Call here!

Please look for an email from hello@gutpersonal.com to activate your GutPersonal Account. If you don’t see it, send us an email and we will resend the invite! Once activated, you will be able to log in and see past orders/manage your subscriptions!

Please contact hello@gutpersonal.comto get in touch with our team.

Email: clientsupport@gutpersonal.com and we'll get you set up!

Yes! Please select  payment plan option when adding to cart.

No problem! We can use another method to set up a payment plan. Just email clientsupport@gutpersonal.com

Our proven framework addresses the many root causes of bathroom struggles and hormone imbalances. By following our step-by-step process, we’ll be able to get to your root cause no matter the length of time that you’ve struggled with this issue.

If you have tried supplements before with no success, you most likely didn't have the appropriate testing done to personalize your supplements. As part of this program, you'll do a stool test to identify the most targeted supplements for you.

If you're concerned you need more help in this area, consider enrolling at the VIP level to get additional recommendations that are completely customized for you.

It depends! Please email clientsuppport@gutpersonal.com to learn more!

One-on-one and group coaching programs require commitment and dedication to the healing journey. It is important to make sure you are in a place where you can fully immerse yourself into the program and take full advantage of the coaching and education you will receive!

Additionally, there are expenses such as your GI MAP stool test that are built into the cost of the program that cannot be returned once ordered.

It is for these reasons that no refunds will be given for this program.

Both! The lessons are recorded and will be available to watch on your own time. Then there will be weekly LIVE coaching calls to further personalize your plan, ask questions and get support from Jillian. 

No, cost of supplements is the only thing not included in the price. Everyone gets their own, personalized supplement plan and they are completely dependent on your unique needs. No cookie-cutter protocols here!

Trust us... it won't. We understand that fear though! Getting "normal" test after "normal" test from your doctor can begin to dampen your trust. The gut and hormone tests we use are DIFFERENT. The practitioner interpreting your results & creating your personalized protocol (hiiiii, that's us!) is different. Our approach changes the lives of HUNDREDS of women. And you are no different.

These are at-home stool and urine tests, sent to you to complete from the convenience of your own home. You'll then send the sample directly to the lab in the provided pre-paid envelope. Full instructions will be sent upon purchase.

Receive your test kit within 5-7 days. Once the lab has your sample, it takes about 3-4 weeks to get results.

Yes! Members who are paying month-to-month can stop, pause, or cancel at any time! All 6-month memberships are final sale however, you can cancel before the next renewal date.

Email clientsupport@gutpersonal.com to make changes to your membership. 

Upon signup, members will be billed automatically every 30 days. Those who choose the 6 month option will be billed every 6 months.

All purchases are final sale and refunds are not provided for previous months on The Membership regardless of whether the person has logged in to view the content.

Yes! Throughout your enrollment in The Membership, you will have unlimited access to Jillian to ask questions via public posts in the Circle community, LIVE Q&A calls and trainings, and up to two 1:1 Supplement Calls per year. Private messaging with Jillian is not included inside The Membership.

No, please note that by ending The Membership, you will lose access to all aspects of the program, including but not limited to on-demand courses, live calls & trainings, and the private Circle community. You can purchase on-demand courses anytime on our website.

No, testing is not included with this program, but active Members get exclusive discounts on all testing including Gut and Hormone Testing!

Meetings will be held via zoom and are always recorded and uploaded within 24 hours!

Members will get:

• $300 off gut and hormone testing packages
• 10% off supplements and 20% off subscriptions
• Complimentary Supplement Consult Calls ($50 value)*

*Limited to one call every 6 months

Nope! All events will be recorded and uploaded to The Membership for everyone to view!

Check your original confirmation email or click here and use your login credentials!

Reach out to clientsupport@gutpersonal.com with any questions.