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Frequently Asked Questions


We offer free shipping over $150! Otherwise it’s a flat rate of $7.90, unless you choose a faster service!

We can ship internationally! However, additional shipping/duty fees may apply.


Our standard return policy allows you 30 days to return unopened products to receive a full refund. If products have been opened and you are not 100% satisfied with them, please contact us so we can find the best solution for you!

Please note that we do not refund shipping and we cannot issue refunds or store credit past 30 days.

Please email  for instructions on how to return your product.

Please be sure to include your order number with your return so we can ensure you get your refund/credit as soon as possible!

Supplement Support

Please refer to how How to Take page for more information.

Yes! You can connect with our Lead Dietitian, Jillian and book a free strategy call here! 

Subscriptions and Customer Support

Please look for an email from  to activate your GutPersonal Account. If you don’t see it, send us an email and we will resend the invite! Once activated, you will be able to log in and see past orders/manage your subscriptions!

Please contact  to get in touch with our team.

Coaching Programs

Most of our clients come to be thinking they've tried everything... but they haven't!

Along with implementing strategic nutrition, functional testing, and supplement protocols, we'll focus on changing your mindset surrounding gut health as well!

This inner work is one of the most important parts of the program and can make or break your success even with the diet and supplement protocols. By including mindset as a major component of my methodology, our clients are able to heal their digestive distress for good.

Our proven framework addresses the many root causes to bathroom struggles including constipation. By following our step-by-step process, we'll be able to get to your root cause no matter the length of time that you've struggled with this issue.

If you have tried supplements before with no success, you most likely didn't have the appropriate testing done to personalize your supplements. As part of this program, you'll do a stool test to identify the most targeted supplements for you.

If you're concerned you need more help in this area, consider enrolling at the VIP level to get additional recommendations that are completely customized for you.

Only US residents can complete the GI Map stool test. However, you can still join us for the lessons and group live sessions. Please email hello@gutpersonal.com if you'd like to do this!

One-on-one and group coaching programs require commitment and dedication to the healing journey. It is important to make sure you are in a place where you can fully immerse yourself into the program and take full advantage of the coaching and education you will receive!

Additionally, there are expenses such as your GI MAP stool test that are built into the cost of the program that cannot be returned once ordered.

It is for these reasons that no refunds will be given for this program.

Both! The lessons are recorded and will be available to watch on your own time. Then there will be weekly LIVE coaching calls to further personalize your plan, ask questions and get support from Jillian.