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Frequently Asked Questions

Shipping and Returns

  • Can I return my order?

    Our standard return policy allows you 30 days to return unopened products to receive a full refund. If products have been opened and you don’t LOVE them, please email us at hello@gutpersonal.com so we can find the best solution for you!

    Please note that we do not refund shipping and we ask that you include your order number with your return so we can ensure you get your refund/credit as soon as possible!

  • How Much Is Shipping?

    We offer free shipping over $150! Otherwise it’s a flat rate of $7.90, unless you choose a faster service!

  • Where do you ship to?

    We can ship internationally! However, additional shipping/duty fees may apply.

Supplement Support

  • How do I take my supplements?

    Please refer to how How to Take page for more information.

  • I am not sure what to take! Can you help?

    Yes! You can connect with our Lead Dietitian, Jillian and book a free strategy call here!

Subscriptions and Customer Support

  • I am unable to log into my account or manage my subscriptions!

    Please look for an email from hello@gutpersonal.com to activate your GutPersonal Account. If you don’t see it, send us an email and we will resend the invite! Once activated, you will be able to log in and see past orders/manage your subscriptions!

  • Still have questions?

    Please contact hello@gutpersonal.com to get in touch with our team.

The Gut Fix

  • I've tried healing my gut before with no luck. What makes this program different?

    Most of our clients come to me thinking they've tried everything... but they haven't!

    Along with implementing strategic nutrition, functional testing, and supplement protocols, we'll focus on changing your mindset surrounding gut health as well!

    This inner work is one of the most important parts of the program and can make or break your success even with the diet and supplement protocols. By including mindset as a major component of my methodology, our clients are able to heal their digestive distress for good.

  • What if I've had bathroom struggles for years or decades?!

    Our proven framework addresses the many root causes to bathroom struggles, including constipation. By following our step-by-step process, we'll be able to get to your root cause no matter the length of time that you've struggled with this issue.

  • What if I've tried a ton of supplements and none have worked?

    If you have tried supplements before with no success, you most likely didn't have the appropriate testing done to personalize your supplements. As part of this program, you'll do a stool test to identify the most targeted supplements for you.

  • I live outside of the United States. Can I join your programs?

    Only US residents can complete the GI Map stool test. However, you can still join us for the lessons and group live sessions. Please email hello@gutpersonal.com if you'd like to do this!

  • Do you offer refunds or cancellations?

    One-on-one and group coaching programs require commitment and dedication to the healing journey. It is important to make sure you are in a place where you can fully immerse yourself into the program and take full advantage of the coaching and education you will receive!

    Additionally, there are expenses such as your GI MAP stool test that are built into the cost of the program that cannot be returned once ordered.

    It is for these reasons that no refunds will be given for this program.

  • Is this a live or recorded program?

    Both! The lessons are recorded and will be available to watch on your own time. Then there will be weekly LIVE coaching calls to further personalize your plan, ask questions and get support from Jillian. 

The Membership FAQs

  • Can I cancel anytime?

    Yes! Members who are paying month-to-month can stop, pause, or cancel at any time! All 6-month memberships are final sale however, you can cancel before the next renewal date.


    Ways you can manage your membership:

    • check past emails regarding your membership
    • click the person icon at the top right of the GutPersonal homepage 
    • email clientsupport@gutpersonal.com to make changes to your membership. 
  • How often am I billed?

    Upon signup, members will be billed automatically every 30 days. Those who choose the 6 month option will be billed every 6 months.

  • What if I don't log in for the entire month? Can I get a refund?

    All purchases are final sale and refunds are not provided for previous months on The Membership regardless of whether the person has logged in to view the content.

  • Will I have direct access to Jillian to ask questions?

    Yes! Throughout your enrollment in The Membership, you will have unlimited access to Jillian to ask questions via public posts in the Circle community, LIVE Q&A calls and trainings, and up to two 1:1 Supplement Calls per year. Private messaging with Jillian is not included inside The Membership.

  • If I end my Membership, do I still get access to the on-demand courses?

    No, please note that by ending The Membership, you will lose access to all aspects of the program, including but not limited to on-demand courses, live calls & trainings, and the private Circle community. You can purchase on-demand courses anytime on our website.

  • Is testing included in The Membership?

    No, testing is not included with this program, but active Members get exclusive discounts on all testing including Gut and Hormone Testing!

  • Where are monthly meetings held?

    Meetings will be held via zoom and are always recorded and uploaded within 24 hours!

  • What are the discounts included with The Membership?

    Members will get:

    • $300 off gut and hormone testing packages
    • 10% off supplements and 20% off subscriptions
    • Complimentary Supplement Consult Calls ($50 value)*

    *Limited to one call every 6 months

  • Do I have to RSVP for events to catch the replays if I can't attend live?

    Nope! All events will be recorded and uploaded to The Membership for everyone to view!

  • I am already a member! Where do I log in?

    Check your original confirmation email or click here and use your login credentials!

  • Still have questions?

    Reach out to clientsupport@gutpersonal.com with any questions.